10-14-2015, 07:29 PM
[quote OldTroller]When I got a little loud about it they said they would give me one new pair but that was it. I have never bought another piece of orvis gear since. [/quote]
Thats kinda what irritates me and I'm not bagging on Orvis just speaking in general about any company. But I had to do the same "get loud" by getting a supervisor. Maybe Im asking too much but one shouldn't have to proverbially push or "get loud" in order to get a company to honor what they advertise.
I mean I get people asking questions to figure out the situation, but once issue been established and qualifies under the guidelines of what the company expects for a return/exchange. Then being told the opposite of what was advertised is in my opinion a very bad model.
Ive returned and exchanged a number of Sage and Redington Rods purchased from Cabelas and other places then contacted Sage and was told to just send in the rod and payment and it will be repaired or replaced. Redington even sent me a entirely new rod tip section in addition to repairing my rod tip.
I dont know... I sure im making a mountain out of a mole hill but
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Thats kinda what irritates me and I'm not bagging on Orvis just speaking in general about any company. But I had to do the same "get loud" by getting a supervisor. Maybe Im asking too much but one shouldn't have to proverbially push or "get loud" in order to get a company to honor what they advertise.
I mean I get people asking questions to figure out the situation, but once issue been established and qualifies under the guidelines of what the company expects for a return/exchange. Then being told the opposite of what was advertised is in my opinion a very bad model.
Ive returned and exchanged a number of Sage and Redington Rods purchased from Cabelas and other places then contacted Sage and was told to just send in the rod and payment and it will be repaired or replaced. Redington even sent me a entirely new rod tip section in addition to repairing my rod tip.
I dont know... I sure im making a mountain out of a mole hill but
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