10-06-2015, 04:18 PM
Wanted to check with people on what they're thoughts were of Orvis Customer Service ?
Reason being is I just had a Horrible time trying to exchange a rod.Wanted to see if this is the Norm or did I just chat and speak with 3 people who were just in a bad mood ???
I purchased a Orvis rod while on travel at a fly shop in Montana. The rod fished great but felt it didn't have the backbone for the size of flies I was chucking, So I wanted to exchange it for another weight. Contacted Orvis online through their customer service chat, the chat rep told me to take it back to the shop were I purchased it. I told him the fly shop does not exist in my home state. The Orvis rep continually told me that the point of sale was not Orvis and we cant help you.
Does that mean to never buy a piece of Orvis equipment while on travel, what a bunch of BS
Even on their website it says their take return without a receipt (only stipulation is they'll only give you the lowest sale price but thats fine). Or 100% satisfaction guarantee "No questions asked"
Interesting not sure If Ill ever buy another Orvis product again.
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Reason being is I just had a Horrible time trying to exchange a rod.Wanted to see if this is the Norm or did I just chat and speak with 3 people who were just in a bad mood ???
I purchased a Orvis rod while on travel at a fly shop in Montana. The rod fished great but felt it didn't have the backbone for the size of flies I was chucking, So I wanted to exchange it for another weight. Contacted Orvis online through their customer service chat, the chat rep told me to take it back to the shop were I purchased it. I told him the fly shop does not exist in my home state. The Orvis rep continually told me that the point of sale was not Orvis and we cant help you.
Does that mean to never buy a piece of Orvis equipment while on travel, what a bunch of BS
Even on their website it says their take return without a receipt (only stipulation is they'll only give you the lowest sale price but thats fine). Or 100% satisfaction guarantee "No questions asked"
Interesting not sure If Ill ever buy another Orvis product again.
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