12-07-2011, 08:47 PM
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[size 3]Hi walleyebob, this is Kevin with Jones marine and I had a customer tell me about your post. I would like for you to please contact me so we can see what happened for you to be so dissatisfied with our service. We want all of our customers to leave our shop feeling they were charged fairly and treated honestly. If you would like to get in touch with me and let me know your info I can look up your work order and go over it with you. Our minimum charge for any service is $95.00 so I don't understand the $74.00 estimate you’re speaking of. We try to be as thorough as possible, in case the diagnosis that was done before we worked on the boat was not correct. For us to guarantee the work that was preformed we need the whole picture. We take our customers safety on the water personal. Hopefully we can get together and work out whatever the misunderstanding was. Thank You I look forward to speaking with you. [/size]
[size 3]Kevin Myers [/size]
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[size 3]Hi walleyebob, this is Kevin with Jones marine and I had a customer tell me about your post. I would like for you to please contact me so we can see what happened for you to be so dissatisfied with our service. We want all of our customers to leave our shop feeling they were charged fairly and treated honestly. If you would like to get in touch with me and let me know your info I can look up your work order and go over it with you. Our minimum charge for any service is $95.00 so I don't understand the $74.00 estimate you’re speaking of. We try to be as thorough as possible, in case the diagnosis that was done before we worked on the boat was not correct. For us to guarantee the work that was preformed we need the whole picture. We take our customers safety on the water personal. Hopefully we can get together and work out whatever the misunderstanding was. Thank You I look forward to speaking with you. [/size]
[size 3]Kevin Myers [/size]
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