07-01-2011, 04:29 PM
[cool][#0000ff]You got it right. It pays to shop. That has been one of the side benefits of becoming more discouraged with Cabelas...and others. I have fired up my search engine and gone ashopping. It is amazing just how many suppliers there are out there...and how much better the pricing is on some of the stuff I was (formerly) getting from my longtime sources.[/#0000ff]
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[#0000ff]In my former life (working) I operated a small chain of garden centers in southern California. I learned several good lessons from the old guy that owned the stores. One was that you have to make it easy for people to buy...not complicate the buying process. Second was that THE CUSTOMER IS ALWAYS RIGHT...no matter how obnoxious, stupid or larcenous. Third was that bad news travels much faster than good news. Customers don't always toot your horn when they are pleased but if they are unhappy they can cost you a lot of business with bad publicity...and they will. [/#0000ff]
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[#0000ff]I have tried to maintain these standards in my own personal dealings since, and feel like I have a right to expect them from the companies I patronize. Sadly, it seems like the words CUSTOMER SERVICE are merely archaic words any more. The true meaning has vanished along with hand crank cash registers and typewriters.[/#0000ff]
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[#0000ff]In my former life (working) I operated a small chain of garden centers in southern California. I learned several good lessons from the old guy that owned the stores. One was that you have to make it easy for people to buy...not complicate the buying process. Second was that THE CUSTOMER IS ALWAYS RIGHT...no matter how obnoxious, stupid or larcenous. Third was that bad news travels much faster than good news. Customers don't always toot your horn when they are pleased but if they are unhappy they can cost you a lot of business with bad publicity...and they will. [/#0000ff]
[#0000ff][/#0000ff]
[#0000ff]I have tried to maintain these standards in my own personal dealings since, and feel like I have a right to expect them from the companies I patronize. Sadly, it seems like the words CUSTOMER SERVICE are merely archaic words any more. The true meaning has vanished along with hand crank cash registers and typewriters.[/#0000ff]
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