06-30-2011, 12:09 PM
[cool][#0000ff]There are actually two good points you make here. First, it is good business to shop locally, whenever possible. Second, it is better to pay a little bit more than you want to...than not quite enough. Never a good excuse for poor quality or poor service...and plenty of good reasons to spend your money where you can buy with confidence.[/#0000ff]
[#0000ff][/#0000ff]
[#0000ff]The unfortunate thing is that smaller locally owned outlets cannot possibly stock all items that any potential customer might potentially want. They have to make the decisions on what is going to turn over and make them a profit. Even Cabelas and other large outlets can't carry everything that every customer wants. That's why those of us who tie flies, build rods and make lures usually have to buy online for a lot of our supplies. And that is where we leave ourselves open to quality problems and poor customer service.[/#0000ff]
[#0000ff][/#0000ff]
[#0000ff]The really
thing is that virtually every time I have brought up my frustration with Cabelas policies and procedures I get little more than shrugged shoulders. When I threaten to quit spending my (considerable) annual purchases with them...same thing. Ho hum. We can do without you. We have plenty of customers.[/#0000ff]
[#0000ff][/#0000ff]
[#0000ff]A good case in point. On the double order foulup I mentioned at the beginning of my rant...I eventually received a total of 18 packages of 25 hooks. The total volume would have fit in a very small box or a large envelope. Instead, it was spread out into 4 separate boxes...each over a cubic foot in size...with costly packing materials to keep them from rattling around inside. I ain't no dummy (most of the time). I know that stuff is expensive and that ultimately I am paying for it in terms of higher prices. Plus...I don't need more cardboard to recycle.[/#0000ff]
[signature]
[#0000ff][/#0000ff]
[#0000ff]The unfortunate thing is that smaller locally owned outlets cannot possibly stock all items that any potential customer might potentially want. They have to make the decisions on what is going to turn over and make them a profit. Even Cabelas and other large outlets can't carry everything that every customer wants. That's why those of us who tie flies, build rods and make lures usually have to buy online for a lot of our supplies. And that is where we leave ourselves open to quality problems and poor customer service.[/#0000ff]
[#0000ff][/#0000ff]
[#0000ff]The really
thing is that virtually every time I have brought up my frustration with Cabelas policies and procedures I get little more than shrugged shoulders. When I threaten to quit spending my (considerable) annual purchases with them...same thing. Ho hum. We can do without you. We have plenty of customers.[/#0000ff][#0000ff][/#0000ff]
[#0000ff]A good case in point. On the double order foulup I mentioned at the beginning of my rant...I eventually received a total of 18 packages of 25 hooks. The total volume would have fit in a very small box or a large envelope. Instead, it was spread out into 4 separate boxes...each over a cubic foot in size...with costly packing materials to keep them from rattling around inside. I ain't no dummy (most of the time). I know that stuff is expensive and that ultimately I am paying for it in terms of higher prices. Plus...I don't need more cardboard to recycle.[/#0000ff]
[signature]