06-29-2011, 10:28 PM
[cool][#0000ff]Anybody else had some recent "fun times" with Cabelas? Man, I can't see straight I am so torqued.[/#0000ff]
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[#0000ff]I put in an order for some hooks in October of '09. Backordered. Cancelled the order early in '10. Got some elsewhere. Noticed they were back in the online catalog recently and reordered. Backordered again. In about 2 weeks, both orders show up at the store for pickup...the old order that had been cancelled and a partial order for the new order...with part of it backordered. [/#0000ff]
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[#0000ff]Then the calls started...3 calls a day from the automatic telephone reminder service. Each time I would listen and then push the appropriate buttons on my phone to cancel any further reminder calls. But the calls kept coming...two or three a day...even after I picked up the order well over a week ago. Now after each call I go through the button pushing process and then push O to have them put me through to customer service. And each time I talk to somebody new who apologizes for the continuing calls and PROMISES they will stop. But the calls keep coming and coming and coming.[/#0000ff]
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[#0000ff]AND THEN...a few days ago I tried to use my Cabelas Club card for an online purchase and it was declined. I figured it was a messup on the part of the online store since we keep our card paid off each month. A little later I tried to use the card again at Lowes. Again it was declined...in a line with a lot of people all shaking their heads and looking at me like I was some kind of deadbeat criminal. I used another card and went home to check it out. Seems that on my first attempt that day to use the card their bank ASSUMED it was a fraudulent transaction since it went to an offshore bank. So...they cancelled my card without asking or telling me anything. Oops. So Sorry. It will take a couple of weeks to get this straightened out...in our day and age of a couple of keystrokes to fix anything.[/#0000ff]
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[#0000ff]One of the things that really makes me go HMMMM is that I spend a sizeable amount with Cabelas, both in the store and online. They have the records. They also have the records of each of my complaint calls on the automatic phone calls. And each time they treat me like I am a nuisance call and "so sorry" and blow me off.[/#0000ff]
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[#0000ff]I reminded them that they actually have competition and that much of their competition actually has better prices on a lot of the merchandise I need. I suggested that the only reason I have stayed with them is for the "service" and if that goes away there is no reason for me to do any more business with them. The response? "Okay...is there anything else we can do for you today?" In other words..."Quit whining and get off the phone."[/#0000ff]
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[#0000ff]And you wouldn't believe what I have gone through over the past two years to try to get a working model of the electric ice auger. The first one had a broken handle but they didn't have a replacement model...until next year...so I just got a refund. The second year I bought a new one early...just to be sure. I didn't actually put it together until after the first of January...past the 90 return period. The battery charger didn't work. When I took it back I got a lot of grief about the OVER 90 days thing. And when they agreed I should be taken care of...you guessed it...they were out of the electric augers again for the year. I settled for upcharging to a gas model. Not what I wanted.[/#0000ff]
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[#0000ff]I think I am changing my buying habits.[/#0000ff]
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[#0000ff]I put in an order for some hooks in October of '09. Backordered. Cancelled the order early in '10. Got some elsewhere. Noticed they were back in the online catalog recently and reordered. Backordered again. In about 2 weeks, both orders show up at the store for pickup...the old order that had been cancelled and a partial order for the new order...with part of it backordered. [/#0000ff]
[#0000ff][/#0000ff]
[#0000ff]Then the calls started...3 calls a day from the automatic telephone reminder service. Each time I would listen and then push the appropriate buttons on my phone to cancel any further reminder calls. But the calls kept coming...two or three a day...even after I picked up the order well over a week ago. Now after each call I go through the button pushing process and then push O to have them put me through to customer service. And each time I talk to somebody new who apologizes for the continuing calls and PROMISES they will stop. But the calls keep coming and coming and coming.[/#0000ff]
[#0000ff][/#0000ff]
[#0000ff]AND THEN...a few days ago I tried to use my Cabelas Club card for an online purchase and it was declined. I figured it was a messup on the part of the online store since we keep our card paid off each month. A little later I tried to use the card again at Lowes. Again it was declined...in a line with a lot of people all shaking their heads and looking at me like I was some kind of deadbeat criminal. I used another card and went home to check it out. Seems that on my first attempt that day to use the card their bank ASSUMED it was a fraudulent transaction since it went to an offshore bank. So...they cancelled my card without asking or telling me anything. Oops. So Sorry. It will take a couple of weeks to get this straightened out...in our day and age of a couple of keystrokes to fix anything.[/#0000ff]
[#0000ff][/#0000ff]
[#0000ff]One of the things that really makes me go HMMMM is that I spend a sizeable amount with Cabelas, both in the store and online. They have the records. They also have the records of each of my complaint calls on the automatic phone calls. And each time they treat me like I am a nuisance call and "so sorry" and blow me off.[/#0000ff]
[#0000ff][/#0000ff]
[#0000ff]I reminded them that they actually have competition and that much of their competition actually has better prices on a lot of the merchandise I need. I suggested that the only reason I have stayed with them is for the "service" and if that goes away there is no reason for me to do any more business with them. The response? "Okay...is there anything else we can do for you today?" In other words..."Quit whining and get off the phone."[/#0000ff]
[#0000ff][/#0000ff]
[#0000ff]And you wouldn't believe what I have gone through over the past two years to try to get a working model of the electric ice auger. The first one had a broken handle but they didn't have a replacement model...until next year...so I just got a refund. The second year I bought a new one early...just to be sure. I didn't actually put it together until after the first of January...past the 90 return period. The battery charger didn't work. When I took it back I got a lot of grief about the OVER 90 days thing. And when they agreed I should be taken care of...you guessed it...they were out of the electric augers again for the year. I settled for upcharging to a gas model. Not what I wanted.[/#0000ff]
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[#0000ff]I think I am changing my buying habits.[/#0000ff]
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