Why do I keep trying local boat shops?

[Kent]

I feel obligated to add to my story. Lee (of Lee's Marine) advised me to get a prop with a 13 pitch to replace the 15 pitch that was already on the outboard, in order to increase the RPMs to the advised range. I stopped by A-Rock Propellers (they were the shop who did the work on my outboard before I ended up taking it to Lee's Marine). Keith at A-Rock found the propeller I needed and I asked if he would consider swapping a propeller that I had brought with me (fit my previous outboard). Keith said that my prop was worth more than the one he was going to sell to me and suggested that I just take the new prop and see if it worked any better and if so return and pay him. Total trust -- I like that. I told him that I would rather just trade him the prop that I had and he agreed to the trade. He then asked how my outboard was running and I told him that I ended up having to take it to another shop to get it repaired. I then explained to him the problems that I had encountered and that he missed. He apologized for missing those items and insisted that I keep both props so that I could sell the extra one and recoup some of my losses. That was a class act on his part and I was impressed with his concern and effort to make it right.
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