03-27-2010, 09:12 PM
[quote TubeDude][cool][#0000ff]Sorry to read of your frustration. Contrary to what others on this board might have you believe, that is not unheard of with after sale service from this company. I have heard of several other unhappy NFO campers and had an issue myself. In fairness, it was taken care of, but was very minor compared to your problems. [/#0000ff]
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I too have heard of lots of people getting screwed by NFO. That was why I agonized over the decision to buy, but the boat itself and its features are so cool that I succumbed, and bought against my better judgement. Where there is as much smoke as there is around NFO and customer service, you can pretty much bet there is a fire somewhere.
Man, ain't that the truth!
I have heard of that too, especially in reference to the fly rods he used to make. That's why a "Lifetime Warranty" is so meaningless from a Scadden company. You have a warranty as long as Dave decides to honor it. If that is only a couple weeks, tough, you're screwed.
Unfortunately, I paid with a debit card so that is not an option. I would think that Dave would tell his guys "Send the a$$hole the parts, if only to shut him up!".
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[#0000ff][/#0000ff][/quote]
I too have heard of lots of people getting screwed by NFO. That was why I agonized over the decision to buy, but the boat itself and its features are so cool that I succumbed, and bought against my better judgement. Where there is as much smoke as there is around NFO and customer service, you can pretty much bet there is a fire somewhere.
Quote:[#0000ff]Dave has always been more about selling than servicing. He is happiest when he is at shows...showing off...and hardest to find when somebody wants some help. Much better at lip service than customer service. [/#0000ff]
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Man, ain't that the truth!
Quote:[#0000ff]Then there is the matter of discontinuing a line just as it is catching on and leaving unhappy owners with equipment for which there is no aftermarket replacement or upgrades.[/#0000ff]
I have heard of that too, especially in reference to the fly rods he used to make. That's why a "Lifetime Warranty" is so meaningless from a Scadden company. You have a warranty as long as Dave decides to honor it. If that is only a couple weeks, tough, you're screwed.
Quote:[#0000ff]The only recommendation I can offer is to reverse the charges on your credit card...if that is how you paid...and let NFO be responsible for issuing a pick up order for the unusable gear. That might get their attention.[/#0000ff]
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[#0000ff]Good luck.[/#0000ff]
Unfortunately, I paid with a debit card so that is not an option. I would think that Dave would tell his guys "Send the a$$hole the parts, if only to shut him up!".
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