NFO / Scadden Outlaw Renegade Valves

[TubeDude]

[cool][#0000ff]Sorry to read of your frustration. Contrary to what others on this board might have you believe, that is not unheard of with after sale service from this company. I have heard of several other unhappy NFO campers and had an issue myself. In fairness, it was taken care of, but was very minor compared to your problems. [/#0000ff]
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[#0000ff]On one side of the coin they strive for the highest quality and newest ideas in their products. The downside of that is not being able to anticipate problems and have the necessary people and components on hand to keep the customers happy when there is a problem. Dave has always been more about selling than servicing. He is happiest when he is at shows...showing off...and hardest to find when somebody wants some help. Much better at lip service than customer service. [/#0000ff]
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[#0000ff]Then there is the matter of discontinuing a line just as it is catching on and leaving unhappy owners with equipment for which there is no aftermarket replacement or upgrades.[/#0000ff]
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[#0000ff]The only recommendation I can offer is to reverse the charges on your credit card...if that is how you paid...and let NFO be responsible for issuing a pick up order for the unusable gear. That might get their attention.[/#0000ff]
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[#0000ff]Good luck.[/#0000ff]
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