Kudos to Olive Garden

[Kent]

Last night, my wife and I ate at the Olive Garden at Valley Fair Mall. After eating our salads it seemed like our main dish was never going to arrive. I almost was ready to ask our waiter if she would make sure that our order had not been lost. Our main dish finally arrived (I am guessing about 25 minutes after they took away our salad plates). We never said anything to the party who brought our food to us, except to thank her. Right after the food arrived, a person who seemed to have some authority, arrived at our table and profusely apogized for our order taking so long. We thanked him for his apology, but again never complained about how long it had taken. It was a little noisy and we weren't sure about everything that he said. We finished our delicious meals and our waiter brought our bill. I handed her three gift cards to run for payment of the order. She returned a few minutes later with a revised bill charging us only for our drinks. She said the manager had insisted that we not be charged for our meals because they had arrived so late. We thanked her profusely and left a very generous tip. Refreshing to be treated so kindly for something that we didn't even consider a big deal.
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