10-16-2009, 03:08 AM
[quote michaelnel]I gave up on NFO and Scadden. What a crappy way to run a business. Their website was broken this morning when I tried twice to place the order. I waited until 8AM Mountain time (their published opening time), nobody home, left a message with my phone number.
Emailed them about the ordering problem and left my phone number.
Scadden finally called back this afternoon, but in the meantime I remembered how screwed up they were when I tried to buy a float tube from them several months back, so I decided these guys are not for me.
I had been talking with a guy about a pram, a really nice Spring Creek Prams "Hopper II". Well, it was still available this morning. A new 8' Hopper II would cost me about $2400 shipped to me and a 6-8 week wait while they build it. This used one is 10 years old but in great condition and has all the options I wanted on a new one... and he only wanted $500 for it.
See it at http://michaelnel.smugmug.com/Boats/Spri...0205_ZDDcF
I bought it. It's sitting in my hallway right now (I live alone). I wish NFO and Scadden the best, but they really need to figure out how to take an order when someone wants to buy from them. In the meantime, I wash my hands of them.
I'm selling my Fat Cat and float tube Force Fins.[/quote]
So you got bent because the website was "broke" (I'll bet that never happens to other sites) You then left a message. Sent an email, and another voice message. Scadden got back to you in the afternoon? Come on, get real. Have you ever come to the conclusion, you might not be the only person on the planet calling them? Could it have been others than might be calling in orders? Having questions to be answered? Doing business with them.
Have you ever been to NAPA and had to take a number to be served? You get number 345 and the sign says Serving # 126. You get pissed too and stomp off to Auto Zone?
Boy, if I don't get immediate action, I'm taking my business elsewhere. Damn everyone else.
You posted about problems you had trying to buy a float tube from them earlier this year. Are you sure it's them and not you?
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Emailed them about the ordering problem and left my phone number.
Scadden finally called back this afternoon, but in the meantime I remembered how screwed up they were when I tried to buy a float tube from them several months back, so I decided these guys are not for me.
I had been talking with a guy about a pram, a really nice Spring Creek Prams "Hopper II". Well, it was still available this morning. A new 8' Hopper II would cost me about $2400 shipped to me and a 6-8 week wait while they build it. This used one is 10 years old but in great condition and has all the options I wanted on a new one... and he only wanted $500 for it.
See it at http://michaelnel.smugmug.com/Boats/Spri...0205_ZDDcF
I bought it. It's sitting in my hallway right now (I live alone). I wish NFO and Scadden the best, but they really need to figure out how to take an order when someone wants to buy from them. In the meantime, I wash my hands of them.
I'm selling my Fat Cat and float tube Force Fins.[/quote]
So you got bent because the website was "broke" (I'll bet that never happens to other sites) You then left a message. Sent an email, and another voice message. Scadden got back to you in the afternoon? Come on, get real. Have you ever come to the conclusion, you might not be the only person on the planet calling them? Could it have been others than might be calling in orders? Having questions to be answered? Doing business with them.
Have you ever been to NAPA and had to take a number to be served? You get number 345 and the sign says Serving # 126. You get pissed too and stomp off to Auto Zone?
Boy, if I don't get immediate action, I'm taking my business elsewhere. Damn everyone else.
You posted about problems you had trying to buy a float tube from them earlier this year. Are you sure it's them and not you?
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